The signature deer-horn logo is omnipresent, in antler-covered wall hangings, a chandelier and sconces, and even woven into the carpet pattern. Inside it's a different story, where velveteen fabrics and bejeweled light fixtures compete for attention. That particular location in Charlotte has some shifty practices.True to its name, Castle Hotel, Autograph Collection, has a modern-looking exterior of smooth white walls topped by turrets. So be aware or be on high consumer alert of these deceptive marketing practices because they are deceptive in nature if the therapist isnt clearly disclosing the products or services are an additional cost. If you try any of these products, please know you will be billed an extra $20-$25 separately for each. Confirm whether or not they or complimentary or inclusive. They are additional services and you will unknowingly be charged for them at the close of your bill. To confirm, if a small wooden tray of products is privately presented or marketed to you before your service is initiated behind closed doors, ask the therapist to confirm whether or not those additional products are additional services. Unfortunately, I had a terrible birthday experience with the Charlotte Poseidon location and will never return again. I didnt think to read any reviews because the spa is located in a 4 star hotel and these level spas always provide a great experience. I noticed a few poor reviews for Poseidon Spa and wish Id read them before scheduling services with this spa location. Thank you so much Poseidon Spa for making my first day spa experience one for the books! I absolutely will come back here the next time I am able to splurge for a Mama's Day Off again and will definitely ask for Precious again. I love that they allow you to come and go as you please within the same day. I was able to read a book in peace up there for a long time. I had it all to my self for the most part. The big, oversized chairs and pillows were SO comfortable that I almost started to fall asleep at one point. A nice breeze and a beautiful view 3 different directions. Sort of a gloomy overcast day but those are honestly my absolute favorite. Precious provided me with a mimosa and I was led to the outdoor lounge area. She gave great input and suggestions into some products that the Spa offered in their boutique. The concierge (I feel so bad I forgot her name) was also very friendly and welcoming. A bit sore but I know that is to be expected and will go away in time. ![]() She did an amazing job with the tension I've built up in my shoulders/traps/neck, that's where I carry my stress and it feels so much better. We talked the whole way through and really delved into some deep stuff, lol, but I just felt confirmed and safe to do so with her. Precious as a person, she just felt like an old friend the minute I met her. I got a lot of upgrades, all but the facials (I don't like my face touched), and they were incredible and just further made the experience so lovely. I felt so relaxed afterwards and even still today. ![]() She has over 12 years experience and it shows, truly the best massage I've had yet. Absolutely loved my massage here yesterday with Precious! I simply can't say enough wonderful things about her.
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